1. Introduction
1.1 Play Million Casino reserves the right to amend the terms and conditions at any time without prior notice. These terms take effect as soon as they are published on this page and have no retroactive effect with respect to bonuses and promotions. It is the responsibility of the user to familiarize themselves with these terms and conditions and to consult them regularly. Any deposit or play on Play Million Casino implies that each platform user accepts these terms.
2. Account
2.1 The opening of an account is required in order to play for real money on Play Million Casino.
2.2 The minimum required age to create an account is 18 years.
2.3 Players residing in countries that are not available on the registration form cannot create an account or play on Play Million Casino.
2.4 The Company permits only one (1) account per player, household, IP address, email address, telephone number, or payment method (debit or credit cards). If our security system detects identical information across multiple accounts, this is considered "multi-accounting", which is strictly prohibited and in such cases all accounts may be immediately closed by the fraud department.
2.5 If multiple players wish to play at our casino from a common network (dormitories, shared accommodations, etc.), or from the same household, we strongly recommend they contact our support team before creating multiple accounts to avoid unnecessary security procedures.
2.6 To open an account, the player will be asked to complete a registration form and provide the following personal information: a "username", a "password", "Last name", "First name", "email", "phone number", "residential address", "gender", "date of birth" and the "currency". The name registered on the player's account must correspond to the player's legal name and identity.
2.7 It is the player's responsibility to ensure that they are the sole person able to access their account by keeping their login details secure. We recommend that our users log out of their account at the end of each gaming session.
2.8 Players are advised to create a strong password containing both uppercase and lowercase letters, alphabetic characters, special characters and numbers. The minimum suggested length is eight characters including one uppercase letter, one number and one symbol.
2.9 The Company reserves the right to prohibit the use of usernames and/or avatars that it deems inappropriate, including those of a political, racist, pornographic, insulting or violent nature, or that promote terrorism, drugs and/or weapons. We also reserve the right to refuse to open an account at any time and for any reason.
2.9.1 Inactive Accounts:
2.9.1.1 An account on which no activity has been recorded for at least 6 months will be considered inactive.
2.9.1.2 We reserve the right to apply an account management fee of INR 500 per month on any inactive account with a positive balance. In such cases, these fees will be deducted from the active cash balance until the account is active again and/or until the active balance is zero.
2.9.1.3 Once the balance is zero, no further inactivity fees will be applied by the Company.
2.9.1.4 Players may retrieve remaining funds from their inactive accounts by logging into their personal area and submitting a withdrawal request.
2.9.1.5 In cases of blocked and/or excluded accounts, players must contact customer support to recover these dormant funds.
3. Verifications
3.1 All accounts must be verified for age verification, fraud prevention, withdrawal processing, promotional restrictions, account closures, etc.
3.2 Any withdrawal request requires prior account verification. The required documents are as follows:
- A valid identity document (passport, driving licence or Aadhaar card).
- Proof of address dated within the last 3 months in PDF format showing the client’s full name and address. Considered proof of address are bank statements, payslips, water, gas, electricity bills as well as landline/internet bills.
- Any official document issued by the user’s bank showing the account number and the IFSC/SWIFT code.
If the user cannot provide one of these supporting documents, they must inform customer support.
3.3 All Play Million Casino accounts may be subject to a general or specific verification concerning the player’s age, identity, payment methods and compliance with our terms of use. If the player fails to meet the required deadlines to verify their account, Play Million Casino reserves the right to temporarily suspend access to games.
3.4 If you wish to verify your account before any withdrawal request, you must contact our live support. Documents can be sent by email to [email protected] or via the live chat.
3.5 Once you receive an email from our KYC team (Know Your Customer), make sure to upload all requested documents within the given deadline by following the instructions. Each link allows the upload of a single document.
3.6 The information on the submitted documents must match the information provided by the player when creating their Play Million Casino account. The player undertakes to inform customer support of any change in circumstances, in order to keep their account up to date and verified by providing supporting documents.
3.7 The player must ensure they submit a complete file containing authentic, legible and good quality documents so that processing times can be respected.
3.8 The processing time for account verification is 1 (one) business day once all necessary supporting documents have been received. However, the timeframe may be affected by extraordinary and unusual circumstances.
4. Deposits
4.1 The minimum deposit amount is 10 INR and the maximum amount is 1000 INR.
4.2 When making a deposit, the player authorises Play Million Casino to use Electronic Service Providers (ESP) and/or third-party payment providers to process various financial transactions, and therefore agrees to be directly bound by the terms and conditions of those partners.
4.3 By choosing a deposit method, the player accepts the conditions and any fees that may be applied by a third party, such as their bank (currency conversion fees, international transaction fees…)
4.4 Any deposit method used must correspond to the first and last name of the holder of the Play Million Casino account.
4.5 The list of available payment methods may vary according to the company’s decision and/or according to the player’s geographic zone.
4.6 By choosing to play with real money on games of chance, the user accepts the potential risk of losing.
4.7 Bets and deposits made on the site may be refundable under certain conditions. (see 15. Refunds)
4.8 Deposits by cheque, cash or bank transfer are not permitted on the site.
5. Withdrawals
5.1 To make a withdrawal, the user’s account must be verified (see 3. Verifications).
5.2 The minimum withdrawal amount is 50 INR, unless explicitly stated otherwise in the specific promotional terms and conditions.
5.3 A deposit must be wagered at least 1 (one) time before any part or the entirety of the balance can be withdrawn, in compliance with the standards imposed on us in the fight against money laundering.
5.4 Withdrawal methods are linked to the deposit methods used for previous deposits. If a payment method does not allow proper processing of a payment, we reserve the right to choose the method for paying the withdrawal.
5.5 In particular cases, generally to prevent money laundering, we reserve the right to pay the withdrawal by a disbursement method of our choice even if it is not the one initially requested. Withdrawal requests on non-refundable credit cards will be issued to an electronic wallet of choice or by bank transfer. In such cases, all processing fees are the responsibility of the player.
5.6 The maximum withdrawal amount for a player is 2500 INR per 7-day period, until full settlement and unless otherwise stated in the Promotional Terms and Conditions, or by exception at our discretion, for example for players with privileged status.
5.7 Withdrawal requests may be cancelled at any time by the player as long as they have not been processed by the finance department.
5.8 If the withdrawal amount is limited (in the case of a win from a free sign-up bonus for example), any balance exceeding the maximum allowed amount will be cancelled and removed from the account.
5.9 Any withdrawal request will cancel active bonuses in progress, including unactivated free spins (see Bonus Terms and Conditions).
5.10 In the event that one or more deposits are cancelled or refused by the payment provider, we reserve the right to refuse or withhold any bonus amounts or associated winnings.
5.11 The processing time for withdrawal requests is 2 (two) business days once all account verification documents have been received, analysed and confirmed and when no further verification is required.
5.12 Any withdrawal request will be subject to verification by our fraud department, which reserves the right to cancel in whole or in part the funds in case of non-compliance with these Terms and Conditions. The player will then be informed by email. (see 14. Account closure and retention of funds).
5.13 It is the player’s responsibility to be informed about the taxes and duties applicable to their winnings in their jurisdiction.
6. Bonuses and Promotions
6.1 To consult the terms and conditions for using bonuses please go to here.
7. Customer Support
7.1 Customer support is available every day via live chat (from 09:00 to 22:00) or by email.
7.2 The user agrees to use correct and respectful language in their interactions with the Play Million Casino team. Any abuse or behaviour deemed inappropriate may lead to suspensions or permanent closure of the account.
8. Anti-Money Laundering and Counter-Terrorist Financing
8.1 We are subject to anti-money laundering and counter-terrorist financing laws in India and must, in this regard, carry out due diligence on all accounts.
The information provided to us for account verification or other situations set out in our terms and conditions will be processed in accordance with our Privacy Policy and will not be used for other purposes.
8.2 The player acknowledges and agrees that we will use the information provided to meet our due diligence obligations, to perform public searches and to carry out checks to verify the accuracy of the data submitted.
8.3 While we apply our due diligence measures, the player may be permitted to continue using their account. However, they will not be allowed to make withdrawals from that account until our verification procedures are completed.
8.4 If we are unable to fulfil our due diligence obligations because we have not received the required information from the player or we cannot verify their identity, no activity may be carried out from the account and the account will be suspended and/or closed. In such a case, we will return all deposited funds present in the account at the time of suspension and/or closure, unless it is necessary for us to delay or withhold payment of all or part of the player's funds to comply with our legal obligations.
8.5 The user agrees to cooperate and to provide any additional information and/or supporting documentation necessary for the fulfilment of our obligations. Any communication requesting the provision of information/documentation should not be considered a final communication in this regard.
8.6 If we learn or suspect that the information provided by the player is materially false, we will cancel the registration and take any other measures required by law. We will not pay any winnings in such circumstances.
9. Responsible Gaming
9.1 The player may choose, at their discretion, a deposit limit by setting the desired amount and period. Once set and when the said limit is reached, the player will no longer be able to deposit until the limit is reset. Please note that deposits already made during the period will be taken into account when calculating the limit.
9.2 The player may, at their discretion, choose to restrict their access to their gaming area for a defined period using the "Account Freeze" option from their Cashier. Following this restriction, active funds will be frozen and no transactions may be performed on their account. The player will be able to access their funds at the end of the defined freeze period.
9.3 All restrictions and exclusions will take effect immediately after confirmation of the settings in the Cashier // Player account limit section.
9.4 Any request for an account freeze and/or exclusion will only be valid for the brand on which the player made the request (www.playmillionwithdrawal.shop) and does not include other sites that we operate.
9.5 Our staff have no control over Cashier options, which means they can only be changed or removed by the player. Any increase or removal of limits will take effect exactly within 24 hours.
10. Data Protection
10.1 We hereby warrant that we adopt adequate technical and organisational measures to ensure the security of our systems and the integrity of data transmitted on our website.
10.2 The player acknowledges that their personal data will be processed by the licensee or by any other person, company or enterprise associated in any way or otherwise engaged by the licensee to provide services as stipulated in these terms and conditions. We will process players' personal data in accordance with this website's Privacy Policy.
Collection of personal data
Play Million Casino ensures that our players' personal data is always obtained lawfully and processed fairly, in accordance with the rights of the data subject and our regulatory obligations or recommendations. This allows us to provide our players with a safe and user-friendly browsing experience. This information may be disclosed to law enforcement authorities or to our data processing service providers for review when it is consistent with our legally binding duties or obligations. Play Million Casino is committed to protecting your privacy and personal information.
Retention of personal data
The personal information we collect is stored securely in accordance with legal requirements for data security and retention. Under the applicable laws and regulations in India, Play Million Casino is required to maintain a secure online list of all registered players. In addition, Play Million Casino is required to retain all personal data submitted at registration and all data transmitted during the operation of a player's account for at least five years from the player's last transaction or account closure. Play Million Casino will retain this information for the period required by gaming laws and regulations. For more information, please refer to the Privacy Policy.
Cookies
The Play Million Casino website requires the storage of small pieces of data sent by the web server to the browser, commonly called "Cookies". The use of a cookie is in no way linked to the player's personal information, but is intended to provide an increasingly optimised and personalised gaming experience. Please note that the website www.playmillionwithdrawal.shop cannot be used correctly if cookies are disabled.
Communication
Play Million Casino may communicate informational and/or promotional content to its registered members via newsletters and/or SMS. The user may, at any time, unsubscribe from newsletters by clicking the "Unsubscribe" button at the bottom of the email or by replying with the word "STOP" to the SMS received.
11. Complaints
11.1 The player may contact our customer service at [email protected] and follow the instructions on the website to notify us of any complaint and/or malfunction regarding our services (registration form, transactions, bets, winnings…).
11.2 In the event of a bet not being recorded in time by the servers, the casino cannot be held responsible or liable for the outcome of the round. Likewise, any amount staked cannot be the subject of a refund request.
11.3 Complaints are handled by the support team and escalated to management if necessary. All reasonable complaints will be dealt with within 24 hours.
11.4 The Company cannot be held responsible for any involuntary interruption of the Site resulting from unforeseen circumstances or reasons beyond its control, including, but not limited to: natural disasters, such as earthquakes, floods, fires, tremors, hurricanes, tropical storms; war, insurrection, arson, embargoes, acts of civil or military authorities, or terrorism; fibre optic cuts, strikes, or shortages of transport, infrastructure, fuel, energy, labour or materials; failure of the infrastructures providing telecommunications and information services; hacking
(hacking).12. Applicable Law
12.1 These Terms and Conditions are governed by the laws of India.
12.2 The parties agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or their breach, termination or invalidity, shall be subject to the exclusive jurisdiction of India.
12.3 The regulation of games and the platform services are governed by the laws of India.
12.4 You are solely responsible for complying with any applicable law in your country of residence and if you are permitted by the applicable law in your country of residence to gamble, you may open an account with us. We accept no liability for any breach or infringement of applicable law. Otherwise, we reserve the right to reject your account opening request or to disable your account. In addition, players declare that they are not residents of the United States and its territories or of India. Play Million Casino also prohibits persons located or residing in certain jurisdictions.
13. Account Closure and Retention of Funds.
13.1 The player may request the closure of their account at any time by contacting customer support via chat or by sending an email to [email protected]. Any request will be processed, within 24 working hours, as far as reasonably possible.
13.2 Play Million Casino reserves the right, at its sole discretion, to permanently disable your account at any time and for any reason. In such case, the player immediately loses all rights to any bonuses and/or any other promotional offer that may have been granted to them.
13.3 Upon account closure, regardless of the reason, if we detect cheating, irregular play, collusion, fraud / criminal activity, or a breach of the terms of these Terms and Conditions, we reserve the right to retain any funds remaining in the balance. If it is not possible to pay the entire balance at once, due to payment limits or other reasons, the account will remain open until the total amount has been withdrawn by the player.
13.4 Any real cash balance active on your account at the time of its closure will be credited to a payment method registered on your account and chosen by us, unless we retain those amounts for the reasons previously stated.
13.5 Also, the Casino reserves the right, at its sole discretion, to cancel any winnings and confiscate any balance in any of the following circumstances:
a. If you have more than one active account with Play Million Casino;
b. If the name on your player account does not match the name on the payment or withdrawal method used (including credit card(s), e-wallets, money transfers, etc.);
c. If you provide incorrect or misleading registration or player profile information;
d. If you are not of legal age in the province/state/country and/or jurisdiction where you reside;
e. If you have allowed or permitted (intentionally or not) someone else to access or play on your account;
f. If you have not played individually for your own personal entertainment (i.e., you have played professionally, with the intention of exploiting our bonuses or in concert with one or more other players as part of a club, group, etc.);
g. If you have requested a chargeback for one of the deposits made with your credit card or any other payment method associated with your account or if you have threatened to do so;
h. If you are found guilty of collusion, cheating, criminal activities such as money laundering or fraudulent activities;
i. If it is established that you have employed or used a system (including but not limited to machines, computers, software, algorithms or other automated systems "bots") specifically designed to defeat Play Million Casino, increase your chances of winning or that you have adopted irregular betting patterns and/or staking strategies. Thus, any use of automated programs or devices as well as any manipulation of play such as the use of the Martingale practice, the Paroli Betting System or Bonus Hunting (non-exhaustive list) are not permitted;
j. If you have used the site, or your account, in a malicious manner.
k. If you exploit an anomaly to your advantage of the elements listed here but not limited to, the system, balances, bonuses, free spins… Related winnings may also be frozen and/or confiscated in part or in full.
l. If we learn that you have played at another online casino under any of the aforementioned circumstances.
14. Refunds
14.1 Refunds are in addition to a customer's rights as a consumer under applicable consumer protection laws and regulations.
14.2 All amounts deposited by players are held in the player account. Player funds are kept in bank accounts separate from business accounts.
14.3 After filing a dispute regarding a deposit-related issue, the player may request a refund.
14.4 To request a refund, the player must contact customer service, clearly describe the issue and specify the amount of the refund requested.
14.5 This request will be forwarded to the competent department, depending on the nature of the request.
14.6 The refund request may be reviewed at any time, depending on the nature of the request.
14.7 The refund request will be subject to a diligent investigation and, if necessary, information will be obtained from the player account, game providers, PSPs, etc., until a precise and satisfactory conclusion can be reached.
14.8 In the event of an agreement to refund, the refunded amount will accurately reflect what is due to the player and be proportional to the player's balance and winnings.
14.9 We reserve the right to withhold any refund until the account holder's identity has been established to our satisfaction.
14.10 Where possible, refunds will be made via the same method used for deposits. In cases where the payment method used for the deposit does not support withdrawals, the refund will be processed only by bank transfer. In exceptional circumstances, where the payment method used for the deposit supports withdrawals and we cannot send a transfer due to restricted areas, the refund may be made to a crypto wallet.
14.11 The refund will be made in full, where possible, and not staggered over a period of time.
14.12 In the event the request is not approved, the player will be informed of the reasons why their request was refused.
14.13 If the player is still not satisfied, they should send an email to customer support and a manager will contact them directly to resolve the situation.
14.14 If the situation still cannot be resolved, the player should refer to our complaints handling policy. (see 11. Complaints)
14.15 Where possible, the time/period between a refund request and the resolution, approving or not the refund, will not exceed 72 hours from receipt of the request.
